Privacy Policy

1. Introduction

Teveti Inc. ("Company", "we", "us") operates the RentLoop platform at rentloop.net ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using RentLoop, you consent to the practices described in this policy.

2. Information We Collect

Information you provide:

• Name, email address, and phone number during account registration
• Property addresses and unit details (landlords)
• Lease information including rent amounts and terms
• Payment information processed through Stripe (we do not store credit card numbers directly)
• Maintenance request details, descriptions, and uploaded photos
• Documents uploaded to the platform (lease agreements, receipts)
• Profile information including avatar images

Information collected automatically:

• IP address and browser type
• Device information and operating system
• Pages visited, time spent, and navigation patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide, maintain, and improve the Service
• To process rent payments and generate invoices
• To send transactional emails (invoices, payment receipts, overdue reminders, lease notifications)
• To facilitate communication between landlords and tenants
• To generate financial reports and analytics for landlords
• To respond to support requests and customer service inquiries
• To detect, prevent, and address technical issues or fraud
• To comply with legal obligations

4. Third-Party Services

We use the following third-party services that may collect or process your data:

• Supabase — Database hosting, authentication, and file storage. Data is stored in secure, SOC 2 compliant infrastructure.
• Stripe — Payment processing for rent collection and landlord payouts. Stripe handles all sensitive payment data in accordance with PCI DSS standards.
• Resend — Transactional email delivery for invoices, payment confirmations, and notifications.
• Google Analytics — Website analytics to understand usage patterns and improve the Service. You can opt out using browser extensions.
• Vercel — Application hosting and deployment infrastructure.

Each third-party service has its own privacy policy governing the use of your information. We encourage you to review their policies.

5. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage. Essential cookies are required for the Service to function (authentication, security). Analytics cookies help us understand how the Service is used. You can control cookie settings through your browser preferences, though disabling essential cookies may affect functionality.

6. Data Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Between landlords and their tenants as necessary to provide the Service (e.g., lease details, payment status, maintenance requests)
• With third-party service providers as described in Section 4
• To comply with legal obligations, court orders, or government requests
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of company assets

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL), row-level security policies on all database tables, and secure authentication practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Financial records and payment history are retained for a minimum of seven years for tax and regulatory compliance. After account deletion, we will remove or anonymize your personal data within 90 days, except where retention is required by law.

9. Your Rights

Depending on your location, you may have the following rights:

• Access — Request a copy of the personal data we hold about you
• Correction — Request that we correct inaccurate or incomplete data
• Deletion — Request that we delete your personal data, subject to legal retention requirements
• Portability — Request a machine-readable copy of your data
• Opt-out — Unsubscribe from non-essential communications at any time

To exercise any of these rights, contact us at support@rentloop.net.

10. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact

If you have questions about this Privacy Policy or our data practices, contact us at support@rentloop.net.

Teveti Inc.
A Delaware C-Corp
Email: support@rentloop.net